Refund policy

 

Return Policy
You may return products, for any reason, within 14 days of receipt.

To start a return, you can contact us at info@cucciolocavallo.com. We’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@cucciolocavallo.com.


Late Returns
Any item returned after 14 days of receipt is not eligible for a refund.


Items Not Eligible for Return
Please note that we do not accept returns of personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in their description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.


Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item and go to www.cucciolocavallo.com to purchase the correct item in a new order.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or faulty, or if you receive the wrong item so that we can evaluate the issue and make it right. We will repair or replace them without charge, or provide a full refund, and we shall accept liability for the cost of return. 


Receiving a Refund
A refund will be issued once we have received your returned items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.